Privacy Policy

1. Introduction

Welcome to Lively Medicity Private Limited (“we,” “our,” or “us”). We operate the website https://livelymedicity.com/. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices regarding your personal data, please contact us at livelymedicitypvtltd@gmail.com.

2. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order, registering on the website, or contacting us directly.

• Personal Details: Name, shipping address, billing address, phone number, and email address.
• Order Details: Items purchased, order history, and delivery preferences.
• Technical Data: IP addresses, browser type, location data, and device information gathered automatically when visiting our site.

3. Payment Security & Processing

We process payments securely through authorized third-party payment gateways (such as Razorpay).

4. How We Use Your Information

We use the collected information for specific business purposes, including:

• Processing, fulfilling, and dispatching your orders.
• Sending order confirmation, tracking updates, and customer support messages.
• Improving our product catalog, website user experience, and delivery operations.
• Complying with legal and tax obligations under applicable Indian laws.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember cart items, and analyze overall site traffic.

We may also integrate web analytics tools (such as Google Analytics or Meta Pixel) in the future to understand user interactions and optimize marketing campaigns. You can choose to disable cookies through your individual browser options.

6. Data Sharing & Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers essential for conducting our business, such as:

• Courier and logistics partners to deliver your shipments.
• Payment gateway partners to process transactions securely.
• Regulatory authorities if required under applicable legal processes.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. However, please remember that no electronic transmission over the internet can be guaranteed to be 100% secure.