Last Updated: July 2026
1. Order Cancellation Policy
At Lively Medicity Private Limited, we aim to dispatch your products as quickly as possible.
- Before Dispatch: You can cancel your order at any time before it has been dispatched from our warehouse. Upon successful cancellation, a full refund will be initiated immediately.
- After Dispatch: Once the product has been dispatched or handed over to our courier partner, the order cannot be cancelled.
2. Return & Replacement Policy
Due to the consumable nature and health safety standards of our items (spices and healthcare supplements), we do not accept general returns once an order has been delivered.
Damaged or Wrong Product Exceptions: If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing livelymedicitypvtltd@gmail.com along with an unboxing video and photo proof. After verification, we will send a free replacement or initiate a refund.
3. Refund Processing & Timeline
For all eligible cancellations or verified damaged claim requests:
- Refund Mode: Refunds will strictly be credited back to the Original Payment Method (Credit/Debit Card, Net Banking, UPI, or Wallet) used while placing the order.
- Timeline: Once approved, the refund amount will be reflected in your account within 5 to 7 working days, subject to your bank or payment gateway processing timelines.
4. Contact Us for Refund Queries
If you have any questions or need status updates on your cancellation or refund, please get in touch with us:
Entity Name: Lively Medicity Private Limited
Address: 0190, Shivpuri Colony, Narwana Road, Jind, Haryana – 126102
Phone: +91 90340 40742